Privacy policies
When you at Call My Cabby entrust us with your personal data. We are committed to maintaining
that trust. For this, we will start by helping you understand our privacy policies.
This notice describes the personal data (“data”) we collect, how we use and share it, and your
choices about it.
This notice describes how Call My Cabby collects and uses this data. This notice applies to all
users of Call My Cabby in all states of the United States of America.
Users: People who request or receive transportation through their Call My Cabby account
Drivers: People who provide transportation services to Call My Cabby users.
Our privacy policies are subject to the laws in force in the places where we operate. This means
that we apply the practices described in this notice in a country or region only if its laws allow it.
Also, keep the following in mind:
For users in California: We abide by the information about Call My Cabby's privacy practices
related to the California Consumer Privacy Act
Laws in California and other states provide users with certain rights with respect to their personal
information, including the right to access, delete, correct, and/or opt out of the 'sale' or 'share'
of their personal information. This page provides information on how users in the United States
can exercise their rights under these laws.
All users can choose how we use their data, explore privacy features, and manage privacy
settings in our Privacy Center.
Our policy on the sale and sharing of data
Laws in California and other states give users in the state the right to opt out of 'selling' or
'sharing' their personal information. 'Sale'”' means the disclosure of personal information to a
third party in exchange for money or other value. “Sharing” means the disclosure of personal
information to a third party for the purpose of targeted advertising.
Call My Cabby does not disclose your personal information to third parties to enable personalized
advertising on apps, websites or other properties.
Call My Cabby operates and processes personal data throughout the United States. Wherever and
whenever you travel, your data travels with you so we can provide you with a seamless
experience. We also respect your data protection rights.
We do this to comply with agreements with all of our users and in accordance with your
instructions or prior consent.
To provide equivalent data protection wherever you use our services, Call My Cabby has
implemented the following measures throughout the United States of America.
Policies and procedures that limit the access and processing of personal data for specific purposes.
Specific training of the personnel responsible for the processing of personal data.
Strong protection of data while it is transferred between Call My Cabby apps and our servers, and
when the data is processed on our servers.
This includes encryption and use of pseudonymous data to protect the full identity of users from
unauthorized disclosure.
Call My Cabby collects the following data:
Data that users provide to Call My Cabby, such as when they create their accounts.
Data that is generated when you use our services, such as device details, location, and app usage.
Call My Cabby collects the following data:
Data provided by users. The following is included:
User Profile Information: We collect data when users create or update their accounts with Call My
Cabby or when they place orders through guest checkout features, which may include their name,
email, phone number, username, username and password, address, profile photo, bank or
payment details (including those related to your payment verification), driver's license and other
official identification documents (which may include identification number, as well as date of
birth , gender and photo).
Vehicle or insurance information from App partners, emergency contact details, user settings,
and certificates of health or physical fitness to provide services through the Call My Cabby apps
are also included.
Background Check Information (App Partners): This includes information submitted during the
App Partner application process, such as your driving record or criminal record (where permitted
by law), license status, known aliases, previous addresses and right to work. An authorized
provider may collect this information on behalf of Call My Cabby.
Photos for identity verification: Photos of users (for example, selfies) or their official
identifications (for example, driver's license or passport) are included. These photos can be used
to verify a user's identity, for example, through facial verification technologies.
Please see the “How we use personal data” section for more information on how user photos are
used for security purposes, including identity verification.
Demographic Data: We may collect demographic data about users, such as date of birth, age,
gender, and occupation, when necessary for certain Call My Cabby services or programs, security
features that allow users to set a preference to provide services to or receive services from other
women
We may also collect demographic data through user surveys.
User Content: We collect data that users submit when they contact Call My Cabby customer
support (including at Call Centers or through phone chat or video conferencing features), provide
ratings or feedback to other users, restaurants, or establishments, or communicate with Call My
Cabby in some other way. This may include photographs, audio or video recordings submitted by
users in connection with a customer support request. Metadata related to the method used to
contact Call My Cabby is also included. The content of user-submitted photos and recordings is
subject to the Call My Cabby Community Guidelines.
In certain jurisdictions, users can record audio or video of their rides with an in-app feature or a
vehicle camcorder. Recordings in the app are encrypted and stored on users' devices and are only
shared with Call My Cabby if they send them due to a security incident.
Data created during the use of our services. The following is included:
Location Data (App Partner): We collect precise or approximate location data from App Partners'
mobile devices when the Call My Cabby app is running in the foreground (app open and on screen)
or in the background. (app open, but not on screen).
Location Data (Users and Order Recipients): We collect precise or approximate location
information from the mobile devices of Users and Order Recipients if they allow us to do so
through their device settings.
Call My Cabby collects this data from the time a ride is requested until it is completed, and every
time the app is running in the foreground (app open and on screen).
Users can use the Call My Cabby apps without allowing location data to be collected from their
mobile devices. However, this may affect some functionality of the Call My Cabby apps. For
example, if a user does not allow precise location data, they will need to manually enter the
starting point address.
In addition, the precise location data collected from the App partner's device during a trip, this
data is linked to the user's account, even if the user did not activate the function from his device.
This data is used for purposes such as receipt generation, customer support, fraud detection,
insurance, and litigation.
Transaction information: We collect information about transactions related to the use of our
services, including the type of services requested or provided, trip details (such as date and time,
addresses of the starting point, trip destination, and distance traveled), and payment transaction
information.
We also associate a user's name with that of anyone who uses their promo code.
Usage Data: We collect information about how users interact with our services. This includes the
date and time of access, app features or page views, browser type, app crashes, and other
system activities.
Device Data: We collect data about the devices used to access our services, including hardware
models, IP addresses or other unique device identifiers, operating systems and versions, software,
preferred languages, device movement information, and device data. the mobile network.
Communication Data: We collect data about phone, text or in-app communications between users
who are activated through the Call My Cabby apps. This includes the date and time, as well as
the content of text messages or in the app. We may also collect the content of phone calls only
when users are notified in advance that the call may be recorded.
Data from other sources. These include the following:
Users who participate in our referral programs, for example, when a user refers another person,
we receive the referral's data.
Call My Cabby account holders requesting services for or on behalf of other users (such as friends
or family)
Users or others who provide data in connection with claims or disputes.
Call My Cabby business partners through whom users create or access their Call My Cabby
account, such as payment providers, social networking services, apps or websites that use the
Call My Cabby APIs or whose APIs are used by Call My Cabby.
Insurance providers, vehicles or financial services for members of the App.
Associated transport companies (for App partners who use our services through an account
related to said company).
Publicly available sources.
Marketing service providers or data vendors, whose information Call My Cabby uses for
advertising or research purposes.
Public health or law enforcement officials and other government authorities.
B. How we use personal data
Call My Cabby uses data for transportation services solely to make our services reliable and
convenient. We also use this data for the following:
improve the security of users and services
provide customer support
carry out research and development tasks
allow communication between users
send non-commercial communications to users
address issues related to legal proceedings
Call My Cabby does not sell or disclose user data to third parties for direct marketing purposes,
unless users consent.
For your convenience, we provide a visual summary of the data we collect and how we use it
here.
We use the data collected to do the following:
1. Provision of our services. Call My Cabby uses this information to provide, customize, maintain,
and improve the Services.
This includes the use of the data for the following:
Use of location data for navigation from the beginning of the trip to the destination of the users,
the calculation of estimated arrivals and the tracking of the progress of trips or deliveries.
Features that involve data sharing, such as sharing App partner name and vehicle information
with users to facilitate trip initiations, user profile and trip details to provide estimated arrival and
allow splitting of rate, and the qualifications and recognitions of the users.
Assignment of App partners available to users who request services. Users may be assigned an
App partner based on availability, location or proximity, user preferences or settings, and other
factors, such as the likelihood of accepting a ride based on past preferences or behavior.
Features that make it easier for people with disabilities to use our services.
Activate dynamic pricing, which determines the fare for a trip based on factors such as estimated
time and distance, expected route, estimated traffic, and the current number of riders requesting
or providing services.
Call My Cabby performs the above activities because they are necessary to comply with the terms
of our user agreements or because they are necessary for the legitimate interests of Call My
Cabby and its users.
Safety. We use the data to maintain the security and integrity of our services and users. The
following is included:
Verify the identity and compliance of users to provide transportation services, including through
background checks, in order to prevent App partners or unreliable users from using our services.
In addition, we may use identification photos or other photos submitted by users in order to
prevent identity theft or use of our services by unauthorized App partners.
Use data from App partner devices to detect unsafe driving behaviors, such as speeding or harsh
braking and acceleration, and inform them of safer practices.
Use location data from App partners and communications between them and users to identify
cancellation fees obtained or caused by fraud. For example, if we determine that an App partner
delays the start of a trip to cause a cancellation, we will waive the user the cancellation fee and
adjust the App partner's earnings to waive the cancellation fee.
To object to this adjustment, please contact Call My Cabby customer support.
Use the data of the device, location, user profile, use, among others, to prevent, detect and
combat other types of fraud. This includes identifying fraudulent accounts or uses of our services,
preventing unauthorized App partners from using the services, verifying the identity of users in
connection with certain payment methods, and preventing and combating unauthorized access to
the App. user accounts.
In some situations, such as when a user submits fraudulent documentation or misuses the Call
My Cabby referral program, this type of behavior may result in automatic deactivation.
Use user ratings, reported incidents, and other feedback to promote compliance with our
Community Guidelines and as a reason to deactivate user accounts with low ratings or otherwise
in violation of our Community Guidelines
Use App partner data (such as location, ratings, and gender where legally permitted) and user
data (such as ratings, origin, and destination) to avoid mappings that may increase the risk of
conflict (for example, because a user previously provided to the other a one-star rating).
Call My Cabby performs the above activities because they are necessary to comply with the terms
of our user agreements or in the legitimate security interests of Call My Cabby, our users, and
the general public.
Customer Support. Call My Cabby uses the information collected (which may include call
recordings) to provide customer support, including to investigate and address user concerns, and
to monitor and improve customer support responses and processes.
Call My Cabby performs the above activities because they are necessary to comply with the terms
of our user agreements or to satisfy Call My Cabby's legitimate interest in monitoring and
improving its customer support services.
Investigation and development. We use the data for testing, research, analysis, product
development, and machine learning to improve the user experience. This allows us to improve
the security of our services, make them more convenient and easy to use, and develop new
services and features.
Call My Cabby performs the above activities because they are necessary to fulfill Call My Cabby's
legitimate interests in improving and developing new services and features.
Activation of communications between users. For example, an App partner can send an SMS or
call a user to confirm a starting point, a user can contact an App partner to retrieve a forgotten
item
Call My Cabby performs the above activities because they are necessary to comply with the terms
of our user agreements.
6. Marketing and advertising. Call My Cabby uses data (other than from invited users) to market
its services and those of Call My Cabby partners. The following activities are included:
Send emails, text messages, push notifications, and in-app messages or other marketing or
advertising communications about Call My Cabby products, services, features, offers, promotions,
sweepstakes, news, and events.
This may include using location, travel history, and usage data to deliver targeted marketing
communications based on observed or inferred interests and characteristics of users.
For example, we may send push notifications that suggest a user's favorite destinations or
establishments
Legal procedures and requirements. We use data to investigate or address claims or disputes
related to the use of Call My Cabby services, to comply with the requirements of applicable laws,
regulations, licenses or operating agreements, or pursuant to a legal proceeding or a government
request, including law enforcement.
Emergency services. We offer features that allow users to share their data with police, fire and
ambulance services in the event of an emergency or after certain incidents.
Call My Cabby may share user data if required to do so by applicable law, regulation, license or
operating agreement, legal process or governmental request, or when disclosure is appropriate
due to security or similar concerns.
This includes sharing data with law enforcement, public health officials, other government entities,
airports (if required by airport authorities as a condition of operating at their facilities), or other
third parties as necessary to enforce our Terms of Service. service, user agreements or other
policies, to protect the rights or property of Call My Cabby, or the rights, safety or property of
others, or in the event of a claim or dispute related to the use of our services . In the event of a
dispute over the use of another person's credit card, we may be required by law to share your
data with the cardholder, including trip or order information.
The length of time Call My Cabby retains user data may also be determined by legal and
regulatory requirements, security and fraud prevention purposes, or issues related to the user's
account, such as outstanding credits or an unresolved claim or dispute.
For example:
We retain user and order recipient data that is processed to provide our services, such as user
profile information and credentials, for the life of the user account.
We retain certain categories of user data for up to 7 years, regardless of the life of the account,
for example, location data used to calculate the fare for travel to comply with tax regulations.
We retain certain categories of data from all users for a period unrelated to the life of the user's
account to prevent fraudulent use of the app.
The period for which data will be retained will be determined by the need for the data for security
and fraud prevention purposes, and in accordance with legal and regulatory requirements. For
example, incomplete App partner applications are retained for 1 year and rejected App partner
applications and customer service communications about security incidents are retained for 7
years.
Pursuant to legal and regulatory requirements, for security and fraud prevention purposes, or due
to a user account-related issue, such as outstanding credits or an unresolved claim or dispute, we
may retain certain categories of data after deletion of the user's account, for example, user
profile information or vehicle and tax data.
Generally, this means that we keep your account and data for 7 years after a deletion request.
Users can request the deletion of their accounts at any time. Call My Cabby may retain user data
after receiving a deletion request due to legal or regulatory requirements or for the reasons set
forth in this policy.
Users can request the deletion of their account at any time through the Call My Cabby website
After receiving the request, Call My Cabby deletes the user's account and data, unless they are
retained due to legal or regulatory requirements, for security or fraud prevention purposes, or for
a problem related to the user's account such as outstanding claims or an unresolved claim or
dispute.
Because we are subject to legal and regulatory requirements related to App partners, we will
retain your account and data for the applicable statutory retention period after a deletion request.
In the case of users, their data is usually deleted within 90 days of the request, except when its
retention is necessary for the reasons described above.
Call My Cabby also allows users to request access to or copies of their data, to make changes or
updates to their accounts, or to request deletion of their accounts or that Call My Cabby restrict
the processing of their information.
Users can allow Call My Cabby to share real-time location data from their mobile devices with
police, fire and ambulance services in an emergency. This data may include the approximate
location at the time the emergency call was made, the make, model, color and license plate of
the car, the name and telephone number of the user, the point of departure and destination, and
the name of the App partner.
Call My Cabby sends riders trip status notifications and updates related to their accounts. These
notices are required to use the Call My Cabby app and cannot be turned off.
After each ride, App partners and users can rate each other on a scale of 1-5. The average of
those ratings is associated with a user's account and displayed to the people they provide to or
from whom receive services. For example, App partners can see the ratings of users who request
a trip, and vice versa.
Through this mutual rating system, all people are responsible for their own behavior, which helps
create a respectful and safe environment for users and App partners.
Users can view their average rating in the main menu of the Call My Cabby app and access a
breakdown of their average rating in the Call My Cabby Privacy Center.
Data access: Users can access their profile data and travel or order history through the apps.
They can also use the Explore Your Data feature to view an online summary of account
information, such as number of trips or orders, qualification, rewards status, and how many days
they've been a Call My Cabby user.
Changing or updating data: Users can edit the name, phone number, email address, payment
method and photo associated with their account through the Settings menu in the Call My Cabby
apps or in the member portal of the app
Data deletion: Users can request the deletion of their account at any time in the Call My Cabby
Privacy Center or from the Settings > Privacy menu in the Call My Cabby app.
These privacy policies can be updated at any time and we can notify users through the app or
through an email.